You are an expert at what you do, but your skills may not extend to servicing & maintaining your computers and everything that connects to them. Additionally, while you may know what you would like to achieve with your computer or mobile device, the way to get there may seem like a mystery. Let Mac Zen assist by learning your needs and helping you to tame your technology.
Mac Zen’s support team is here to be your virtual IT department/consultant. Wherever you are, we provide a knowledgeable helping hand to assist you with your ongoing IT needs. We draw from our collective experience supporting our local corporate and residential clients to provide you with the best Mac support available in Canada, wherever you are. Whether it’s dealing with technical matters or learning “best practices” to use your Mac well, Mac Zen is here to help.
Typical solutions provided by Mac Zen:
- Troubleshooting ongoing issues
- Pre-purchase consultation
- Creating file structures
- Organizing photos
- Online personal tutoring
- Productivity support
- Resolving performance issues
- Security assessment
- Removing adware
How scheduled support works:
- We will contact you in a timely manner, discuss how we can help and schedule a time or series of times to assist you.
To assist with most topics we will need to connect to your computer remotely to see your screen and guide you through processes. For this we use TeamViewer, a highly secure application that connects to your computer only when you authorize it to happen. Every time TeamViewer runs, a new password is automatically generated, so a remote connection cannot be made to your computer twice using the same login information.
- The amount of time needed to cover any given topic varies, and we can provide time estimates when we first hear about what you need assistance with.
- $75/hr billed in 15 minute increments