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Our Services During COVID-19

COVID-19 in BC Service Update — June 4th, 2020

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are be limiting onsite support to commercial clients, and residential requests that are unavoidable. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

Our remote srevices are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

For more information on how we can support you remotely, see our "we support you anywhere" page.

In the event that we do come on-site, we will be masked and gloved. If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

  • Sharon Richlark

    "Aitan, aka Mac Zen is key to any small business owner seeking to customize their MacIntosh technology with their own unique requirements. Aitan methodically works any concept into a practical, easy to use, seamless outcome manageable for the client, always. Unquestionably an iPhone Favorite."

    Sharon Richlark, Whollistically Speaking

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  • Douglas Fraser

    "It’s been a week since my spouse’s Mac Pro laptop crashed with a damaged hard drive. We were very distressed and frustrated. Trying to find Mac support that we felt we could trust appeared daunting. Our search lead us to Mac Zen."

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  • The Deliberation Network

    "Our business runs on Apple computers. Aitan has advised us on technology purchases, serviced our systems, and provided emergency trouble-shooting with excellent results. We consider Aitan to be "part of our team"."

    Lynelle Spring — Owner, The Deliberation Network

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  • Suzanne Mir

    "Personable, able, knowledgeable and great communicator. Could not ask for more from a technician and advisor."

    Suzanne Mir, Artist

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  • Francine Schnabel

    "Aitan is a top notch professional,with a winning combination of technical expertise and practical implementation. Aitan succeeds at making the most complex computing issues, understandable. I would recommend his consulting services to individuals as well as businesses in search of outstanding computer support."

    Francine Schnabel — Independant Marketing Professional 

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  • Dave Traynor

    "It's a pleasure to recommend Aitan's work. He's always professional and thorough and he's constantly working to come up with ways to make things work better. He's been a real asset to our group both as a volunteer and as a consultant."

    Dave Traynor — Writer & Editor

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  • The Fairmont Empress

    "I contacted Aitan Roubini at Mac Zen to assist in developing and enhancing the iPad amenity program for the Fairmont Gold guest's at The Fairmont Empress. Even though there were plenty of hotel colleagues with Apple and iPad experience and knowledge, I wanted more than just a few apps down loaded from the Apple store for guests to utilize."

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