COVID-19 in BC Service Update — March 24th, 2020
Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.
As such, until the social distancing guidelines are lifted, we will be limiting onsite support to commercial clients needing to adjust to remote working, and critical residential requests. As more and more people work from home over the coming few weeks, we are concentrating our efforts on providing the best possible remote support that we can.
We are currently taking a waiting list for the resumption of residential on-site support, and will update you as the climate changes over the coming weeks.
Our remote srevices are ideal for:
- Troubleshooting email and cloud service issues (synching, etc.)
- Testing for and removing malware and adware
- Assisting with remote working setups
For more information on how we can support you remotely, see our "we support you anywhere" page.
In the event that we do come on-site, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.
