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Our Services During COVID-19

COVID-19 in BC Service Update — June 4th, 2020

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are be limiting onsite support to commercial clients, and residential requests that are unavoidable. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

Our remote srevices are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

For more information on how we can support you remotely, see our "we support you anywhere" page.

In the event that we do come on-site, we will be masked and gloved. If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

for the Home User in Victoria

Experience courteous and professional computer training and support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or This email address is being protected from spambots. You need JavaScript enabled to view it. away.

for Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, and support, efficient workflow development, and training your company needs to keep running smoothly.

for Travellers and Mac Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in the world, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

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  • Rayola Creative

    "Aitan came to our office and fixed a software permissions problem on my Mac which had bedevilled me for over a year. He has great technical skills, a deep understanding of the inner workings of the Mac OS, and it was a pleasure talking shop with him while he worked on my machine. I highly recommend his services."

    Clint Hutzulak, Rayola Creative

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  • Suzanne Mir

    "Personable, able, knowledgeable and great communicator. Could not ask for more from a technician and advisor."

    Suzanne Mir, Artist

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  • The Midwives Collective

    "Of all the decisions we made when launching our new practice, deciding to work with a Mac Zen as a technology partner was absolutely our best move. I had hoped that enlisting Aitan's expertise would save us time and perhaps money. While both were true, Aitan's assistance went far beyond those expectations."

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  • The London Chef

    "I am a new business owner and a computer novice.  As such, Aitan has been my hero on many occasions over the past few months!  With friendly and efficient service, reasonable rates, a flexible schedule, and a big smile, Aitan's services have proven to be a great addition to our business."

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  • Max White

    "Just a note to let you know how much I appreciate your help overcoming my fears and phobias with the Apple computer over these past months. As you know I was an average PC user who ended up with an Apple. It didn't take long for me to become frustrated with it and almost go back to my PC. Lucky for me a friend recommended you."

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  • Francine Schnabel

    "Aitan is a top notch professional,with a winning combination of technical expertise and practical implementation. Aitan succeeds at making the most complex computing issues, understandable. I would recommend his consulting services to individuals as well as businesses in search of outstanding computer support."

    Francine Schnabel — Independant Marketing Professional 

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  • The Deliberation Network

    "Our business runs on Apple computers. Aitan has advised us on technology purchases, serviced our systems, and provided emergency trouble-shooting with excellent results. We consider Aitan to be "part of our team"."

    Lynelle Spring — Owner, The Deliberation Network

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