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Our Services During COVID-19

COVID-19 in BC Service Update — August 22nd, 2020

Please read through carefully, this notice has recently changed.

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are be limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

Due to the recent uptick in cases in BC and the island, and as we head into fall, our current on-site protocols are as follows. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please:

  • Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the BC government's health guidelines. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation
  • Note that we will adhere by these guidelines as well. In the event that either Aitan or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue
  • Ensure you have a mask to wear. We will being wearing masks and gloves
  • Observe physical distancing of 6-feet wherever possible in your home.
  • Prepare your passcodes and passwords for your devices on a piece of paper for us ahead of time. To reduce passing on infections, we would like to limit the backwards and forwards passing of devices for unlocking during our sessions. 

Our remote services are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

For more information on how we can support you remotely, see our "we support you anywhere" page.

If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

for the Home User in Victoria

Experience courteous and professional computer training and support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or This email address is being protected from spambots. You need JavaScript enabled to view it. away.

for Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, and support, efficient workflow development, and training your company needs to keep running smoothly.

for Travellers and Mac Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in the world, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

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  • Wellbeing International

    "Aitan Roubini has provided computer consulting services for us for a few years. He is knowledgeable and has been very helpful. He is thorough in completing a job and has also been quick to respond to our 'help!' calls - an asset in our busy lives. I highly recommend his services."

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  • Jim Sacamano

    "Aitan brings three invaluable assets to his work helping ordinary people find their way through the world of modern computer technology."

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  • Suzanne Mir

    "Personable, able, knowledgeable and great communicator. Could not ask for more from a technician and advisor."

    Suzanne Mir, Artist

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  • Alan Perry

    "If you're an individual or business wanting Apple-product related advice or assistance, I have no hesitation in recommending Aitan.

    He joins me once a month on "Tech Talk" on C-FAX 1070 Radio, and is brilliant not only at solving tech problems for listeners in a language they can understand, but also goes the extra mile to assist them.

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  • The Deliberation Network

    "Our business runs on Apple computers. Aitan has advised us on technology purchases, serviced our systems, and provided emergency trouble-shooting with excellent results. We consider Aitan to be "part of our team"."

    Lynelle Spring — Owner, The Deliberation Network

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  • The Fairmont Empress

    "I contacted Aitan Roubini at Mac Zen to assist in developing and enhancing the iPad amenity program for the Fairmont Gold guest's at The Fairmont Empress. Even though there were plenty of hotel colleagues with Apple and iPad experience and knowledge, I wanted more than just a few apps down loaded from the Apple store for guests to utilize."

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  • Western Allergy

    "Aitan is a godsend for IT trouble shooting, set up and just general knowledge about managing IT systems. If you are in need of a trustworthy, knowledgeable resource for your IT requirements, he is the guy. I can't recommend him enough."

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