Fall in love with your Mac all over again

Our Services During COVID-19

COVID-19 in BC Service Update — August 22nd, 2020

Please read through carefully, this notice has recently changed.

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are be limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

Due to the recent uptick in cases in BC and the island, and as we head into fall, our current on-site protocols are as follows. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please:

  • Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the BC government's health guidelines. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation
  • Note that we will adhere by these guidelines as well. In the event that either Aitan or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue
  • Ensure you have a mask to wear. We will being wearing masks and gloves
  • Observe physical distancing of 6-feet wherever possible in your home.
  • Prepare your passcodes and passwords for your devices on a piece of paper for us ahead of time. To reduce passing on infections, we would like to limit the backwards and forwards passing of devices for unlocking during our sessions. 

Our remote services are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

For more information on how we can support you remotely, see our "we support you anywhere" page.

If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

for the Home User in Victoria

Experience courteous and professional computer training and support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or This email address is being protected from spambots. You need JavaScript enabled to view it. away.

for Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, and support, efficient workflow development, and training your company needs to keep running smoothly.

for Travellers and Mac Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in the world, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

actclogo

  • Dave Traynor

    "It's a pleasure to recommend Aitan's work. He's always professional and thorough and he's constantly working to come up with ways to make things work better. He's been a real asset to our group both as a volunteer and as a consultant."

    Dave Traynor — Writer & Editor

    Read more

  • The London Chef

    "I am a new business owner and a computer novice.  As such, Aitan has been my hero on many occasions over the past few months!  With friendly and efficient service, reasonable rates, a flexible schedule, and a big smile, Aitan's services have proven to be a great addition to our business."

    Read more

  • Alan Perry

    "If you're an individual or business wanting Apple-product related advice or assistance, I have no hesitation in recommending Aitan.

    He joins me once a month on "Tech Talk" on C-FAX 1070 Radio, and is brilliant not only at solving tech problems for listeners in a language they can understand, but also goes the extra mile to assist them.

    Read more

  • Rayola Creative

    "Aitan came to our office and fixed a software permissions problem on my Mac which had bedevilled me for over a year. He has great technical skills, a deep understanding of the inner workings of the Mac OS, and it was a pleasure talking shop with him while he worked on my machine. I highly recommend his services."

    Clint Hutzulak, Rayola Creative

    Read more

  • Francine Schnabel

    "Aitan is a top notch professional,with a winning combination of technical expertise and practical implementation. Aitan succeeds at making the most complex computing issues, understandable. I would recommend his consulting services to individuals as well as businesses in search of outstanding computer support."

    Francine Schnabel — Independant Marketing Professional 

    Read more

  • Sharon Richlark

    "Aitan, aka Mac Zen is key to any small business owner seeking to customize their MacIntosh technology with their own unique requirements. Aitan methodically works any concept into a practical, easy to use, seamless outcome manageable for the client, always. Unquestionably an iPhone Favorite."

    Sharon Richlark, Whollistically Speaking

    Read more

  • Douglas Fraser

    "It’s been a week since my spouse’s Mac Pro laptop crashed with a damaged hard drive. We were very distressed and frustrated. Trying to find Mac support that we felt we could trust appeared daunting. Our search lead us to Mac Zen."

    Read more

myWD PartnerProgram Logo White

Shaw Logo White

Business Authorized Partner

ChamberMemberLogo