COVID-19 in BC Service Update — June 4th, 2020
Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.
As such, we are be limiting onsite support to commercial clients, and residential requests that are unavoidable. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.
We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.
Our remote srevices are ideal for:
- Troubleshooting email and cloud service issues (synching, etc.)
- Testing for and removing malware and adware
- Assisting with remote working setups
- Learning and software support.
For more information on how we can support you remotely, see our "we support you anywhere" page.
In the event that we do come on-site, we will be masked and gloved. If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.