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Our Services During COVID-19

COVID-19 in BC Service Update — March 24th, 2020

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, until the social distancing guidelines are lifted, we will be limiting onsite support to commercial clients needing to adjust to remote working, and critical residential requests. As more and more people work from home over the coming few weeks, we are concentrating our efforts on providing the best possible remote support that we can.

We are currently taking a waiting list for the resumption of residential on-site support, and will update you as the climate changes over the coming weeks.

Our remote srevices are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups

For more information on how we can support you remotely, see our "we support you anywhere" page.

In the event that we do come on-site, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

for the Home User in Victoria

Experience courteous and professional computer training and support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or This email address is being protected from spambots. You need JavaScript enabled to view it. away.

for Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, and support, efficient workflow development, and training your company needs to keep running smoothly.

for Travellers and Mac Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in the world, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

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  • Douglas Fraser

    "It’s been a week since my spouse’s Mac Pro laptop crashed with a damaged hard drive. We were very distressed and frustrated. Trying to find Mac support that we felt we could trust appeared daunting. Our search lead us to Mac Zen."

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  • The Midwives Collective

    "Of all the decisions we made when launching our new practice, deciding to work with a Mac Zen as a technology partner was absolutely our best move. I had hoped that enlisting Aitan's expertise would save us time and perhaps money. While both were true, Aitan's assistance went far beyond those expectations."

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  • South Island Studio

    "Aitan has kept my music studio and family Macs running flawlessly for over two years. Networking, back-up, rebuilding, and transferring over old to new machines, He's very knowledgeable and I highly recommend him."

    Lonny Koch — Owner, South Island Studio

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  • Max White

    "Just a note to let you know how much I appreciate your help overcoming my fears and phobias with the Apple computer over these past months. As you know I was an average PC user who ended up with an Apple. It didn't take long for me to become frustrated with it and almost go back to my PC. Lucky for me a friend recommended you."

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  • Suzanne Mir

    "Personable, able, knowledgeable and great communicator. Could not ask for more from a technician and advisor."

    Suzanne Mir, Artist

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  • Wellbeing International

    "Aitan Roubini has provided computer consulting services for us for a few years. He is knowledgeable and has been very helpful. He is thorough in completing a job and has also been quick to respond to our 'help!' calls - an asset in our busy lives. I highly recommend his services."

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  • The London Chef

    "I am a new business owner and a computer novice.  As such, Aitan has been my hero on many occasions over the past few months!  With friendly and efficient service, reasonable rates, a flexible schedule, and a big smile, Aitan's services have proven to be a great addition to our business."

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