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Our Services During COVID-19

COVID-19 in BC Service Update — June 4th, 2020

Providing technical support to residential and commercial clients is inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is an heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are be limiting onsite support to commercial clients, and residential requests that are unavoidable. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

Our remote srevices are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

For more information on how we can support you remotely, see our "we support you anywhere" page.

In the event that we do come on-site, we will be masked and gloved. If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. If you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

 

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

for the Home User in Victoria

Experience courteous and professional computer training and support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or This email address is being protected from spambots. You need JavaScript enabled to view it. away.

for Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, and support, efficient workflow development, and training your company needs to keep running smoothly.

for Travellers and Mac Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in the world, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

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  • Francine Schnabel

    "Aitan is a top notch professional,with a winning combination of technical expertise and practical implementation. Aitan succeeds at making the most complex computing issues, understandable. I would recommend his consulting services to individuals as well as businesses in search of outstanding computer support."

    Francine Schnabel — Independant Marketing Professional 

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  • Alan Perry

    "If you're an individual or business wanting Apple-product related advice or assistance, I have no hesitation in recommending Aitan.

    He joins me once a month on "Tech Talk" on C-FAX 1070 Radio, and is brilliant not only at solving tech problems for listeners in a language they can understand, but also goes the extra mile to assist them.

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  • The Fairmont Empress

    "I contacted Aitan Roubini at Mac Zen to assist in developing and enhancing the iPad amenity program for the Fairmont Gold guest's at The Fairmont Empress. Even though there were plenty of hotel colleagues with Apple and iPad experience and knowledge, I wanted more than just a few apps down loaded from the Apple store for guests to utilize."

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  • South Island Studio

    "Aitan has kept my music studio and family Macs running flawlessly for over two years. Networking, back-up, rebuilding, and transferring over old to new machines, He's very knowledgeable and I highly recommend him."

    Lonny Koch — Owner, South Island Studio

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  • Suzanne Mir

    "Personable, able, knowledgeable and great communicator. Could not ask for more from a technician and advisor."

    Suzanne Mir, Artist

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  • Jim Sacamano

    "Aitan brings three invaluable assets to his work helping ordinary people find their way through the world of modern computer technology."

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  • Dave Traynor

    "It's a pleasure to recommend Aitan's work. He's always professional and thorough and he's constantly working to come up with ways to make things work better. He's been a real asset to our group both as a volunteer and as a consultant."

    Dave Traynor — Writer & Editor

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